Help Center

To assure you get the correct size we ask that you measure your waistline.
Your waistline it’s located above the belly button. We recommend that you use the size chart it is accurate and runs snug to the waist measurements on the chart.
If you are in between sizes you can size down to the size you are closer too, if you prefer it tighter after you find your measurement on the chart you can size 1 down from your original size.

If you're struggling to get the waist trainer on we recommend that you ask a friend or partner to help you get it on for the first couple of times.
Hold it together in the middle and have them zip it up for you.
Keep in mind it will stretch out a little bit after using it a couple of times. You can lay on the couch or bed and have your partner help you zip or hook up the waist trainer for you.
Many women assume that the waist trainer is too small when they first receive it... but after they finally get it on for the first time it starts to shape to their bodies and it becomes much easier to get on the second time
If you tried all of the above and still no luck we recommend you measure your waist and go by the chart to avoid another exchange.

To exchange your waist trainer please mail it back to: Luxe Waisted Exchange Dept. P.O Box 21 

La Verne, Ca. 91750

Along with your packing slip. Please keep your tracking number for your records.

Once we receive your item we will process the exchange and refund you the amount of the item via email in the form of store credit so that you can repurchase your new item, we are not responsible for shipping cost to return or exchange your item.

Any other questions can be found on our refund policy section. Or you can email luxewaisted@gmail.com 

Return Shipping/Exchanges

Procedure for Exchange

To exchange a purchased item(s), kindly send us an email at luxewaisted@gmail.com with the order number. After confirmation, you can then send the item. You can ship the item(s) to

LUXE WAISTED

P.O. Box 21, 

La Verne CA 91750, 

United States.

You have 30 days starting from the day you receive the item(s) to return/exchange the item(s). We are not responsible for lost packages during the returns process so please keep your tracking number.

Once we receive your exchange and process it, you will receive an email which will include the amount in which you paid for the item as store credit to repurchase the new item and size you need. You can exchange your item by repurchasing any available items using the store credit we issued you on our site. 

Product Conditions• Items must be unworn, unwashed, no hair or pet dander and have original tags attached it must be returned in their original packaging.• All returns must include an order packing slip or your return may experience issues in processing.

Incorrect ItemsIf you believe you have received an incorrect item, please contact us at luxewaisted@gmail.com within 7 days of receiving your package with photos clearly identifying the incorrect item.

Final SaleCertain sales, promotions and one time products will be marked as final sale.

You can choose to exchange purchased items up to 30 days after receiving the item after which you cannot return the item anymore.   

You are responsible for all the shipping costs associated with returning an item. However, in the event that the item arrived defective or damaged, we will bear the cost of return shipping.

We only offer store credit for returned/exchanged products. We do not offer refunds.

Yes you may as long as the order hasn’t been processed or shipped out.